Frequently Asked Questions

Q1Why can't I log in despite entering my ID and password correctly?

APlease refer to the following page if you are unable to log in to the FINAL FANTASY Portal App with your Square Enix Account.

The Americas:
http://support.na.square-enix.com/faqtop.php?id=12501&la=1&SQEXSC=svruuucapg0eaf9jaa51nfu041

Europe & Other Regions:
http://support.eu.square-enix.com/faqtop.php?id=612&la=2

Q2What do I do if I forget either my Square Enix Account ID or password?

APlease refer to the following page if you have forgotten either your Square Enix Account ID or password.

The Americas:
http://support.na.square-enix.com/faqtop.php?id=12501&la=1&SQEXSC=svruuucapg0eaf9jaa51nfu041

Europe & Other Regions:
http://support.eu.square-enix.com/faqtop.php?id=612&la=2

Q3Are points valid forever?

APoints are valid until the end of the month following the one in which they are obtained.

Examples:
1) Points obtained on September 1, 2015, would be valid until the end of October 2015.
2) Points obtained on September 15, 2015, would be valid until the end of October 2015.

Q4How do I go about getting points?

ASimply log into the FINAL FANTASY Portal App and perform the following actions to obtain piles of points.

・Tap the Get Points button on the home page of this application
・Read FF News articles with this application and tap the Get Points button at the bottom of the page
・Read FF Topics articles with this application and tap the Get Points button at the bottom of the page
・View videos under FF Videos with this application

Q5What exactly can I use these points for?

AYou can use them to obtain great FINAL FANTASY gifts like wallpapers and other digital contents!

Q6What can I do if tapping the Share button won't let me share on Twitter?

AIf tapping the Share button doesn't work, please log into Twitter and try again.

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